Introduction
At Headstarter (“Headstarter”, “we”, “our”, “us”), we value your privacy and strive to protect your personal information. This Privacy Policy (“Policy”) outlines the types of data we collect, why we collect it, and how we handle it. Please read this policy carefully and contact us if you have any concerns.
Data Collection and Usage
Account Creation and Access
When you create an account or use our Services, we collect information including your name, email address, and profile information such as your photo, school name, Discord username, and LinkedIn account. This is used for authentication, communication, and personalization.
Billing Information
When you purchase a subscription to our Services, you will be asked to provide your payment information, such as your name, credit card number, and billing address. This information is transmitted directly to our payment processor and is not stored by Headstarter. However, for billing purposes, we may store a record of your purchase, including the date of your transaction and the last 4 digits of your card number.
Voluntary Correspondence
When you contact us via email for customer service or other questions, we may store our correspondence with you, including your email address, messages, and attachments. This allows us to fulfill your request.
We may also store information that you volunteer. For example, you may provide your email address or respond to a survey. If you participate in user testing or interviews, we may request your permission to record and transcribe the session for future reference. We will only do so with your express consent.
Product Interactions and Analytics
We collect information about your activity on our website for analytics, troubleshooting, marketing, and to improve our services. This may include your IP address, device information such as your browser and operating system, and which pages you visit. If you are signed in, this information is associated with your account.
User-Generated Content
To provide our services, we store user-generated content such as lesson progress, assignment submissions, and interactions with our AI conversational agent. Additionally, to personalize your instruction and improve our product, we may analyze your user-generated content using artificial intelligence and other automated means.
Headstarter employees may manually review your user-generated content to improve our products and services. Please do not share sensitive information with our AI conversational agent or through any other user-generated content on our platform.
Data Sharing and Disclosure
We may share information with third parties to:
provide and improve our services
comply with legal requirements, such as requests by law enforcement
facilitate a proposed or actual sale, merger, investment, or other transaction
To provide our services, we employ the following third-party vendors:
Amazon Web Services: Cloud Hosting
ElevenLabs: Text-to-Speech API
Google: Analytics, Content Delivery
Mixpanel: Analytics
MongoDB: Database Provider
OpenAI: Speech-to-Text and Chat API
Sentry: Error Monitoring
Stripe: Payment Processing
Information collected by third-party vendors is subject to their respective privacy policies.
Data Retention
We retain your information as long as you use our Services or as needed to fulfill the purposes for which it was collected. Additionally, we may retain and use your information as needed to comply with legal obligations or for other legitimate business purposes.
Data Security
We employ industry-standard technical and procedural to ensure the security of our users. For example, all data is encrypted in transit using SSL/TLS and stored securely with our cloud providers. However, no system is impenetrable and we cannot guarantee that no unauthorized access will occur. In the event of a data breach, we will notify any affected individuals via email and take appropriate action to rectify the error.
Data Storage and Jurisdiction
We are based in the United States and governed by United States law. If you are located outside of the United States, please note that any information you provide to us will be transferred to, stored, and used in the United States. By using our Services or providing us with any information, you consent to this transfer.
User Age Restrictions
Our Services are intended for general audiences and are not directed at children under 13 years of age. If we become aware that we have collected information in a manner not permitted by the Children’s Online Privacy Protection Act (COPPA), we will take reasonable steps to delete the information as quickly as possible.
User Rights
Depending on applicable laws and regulations, you may have the following rights regarding your data:
Right to Know: You have the right to know what information we are collecting. We outline the information we collect in this privacy policy.
Right to Access: You have the right to access the information we hold about you, including information about the sharing, storage, security, and usage of your personal information.
Right to Correction: If you believe we hold incomplete or inaccurate information about you, you have the right to request a correction.
Right to Portability: You have the right to export the information we have about you and transmit it to another party.
Right to Erasure: Subject to certain exceptions prescribed by law, you have the right to request that your information be deleted from our possession.
Right to Object: You have the right to object to how or why your information is being processed, including by filing a complaint with the appropriate authorities.
Right to Non-Discrimination: You have the right not to be discriminated against for exercising these rights.
Many of these rights can be exercised through our account settings. If you would like to exercise any of these rights, please contact us at contact@theheadstarter.com. However, please note that certain information may be exempt from such requests under applicable law.
Changes and Questions
We reserve the right to modify this Privacy Policy to reflect changes in our practices and comply with relevant regulations. When we make any significant changes to our policies, we will take appropriate steps to notify users in advance. By continuing to use our Services, you agree to any changes to our policies.
If you have any questions, comments, or concerns regarding this policy, please contact us at contact@theheadstarter.com